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How satfair Handles Your Personal Data

At satfair, the way we collect, store and use your personal data is governed by a clear set of principles — you always know what we hold, why…

Data collected with your consentUPI & Paytm transactions secured end-to-endRight to access your account dataRetention periods clearly statedContact us to update or delete your data
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satfair How satfair Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or request deletion of any personal data we hold, our privacy support team is available through the channels below.

Email Privacy Desk Send your data access, correction or deletion request to our dedicated privacy email address. We log every request with a reference number and send you a confirmation reply within one working day of receipt.
Live Chat Support Open the live-chat widget on any satfair page and select the Privacy category. An agent will verify your account identity and raise a formal data request on your behalf during the conversation.
Account Settings Panel Log into your account and navigate to Settings → Privacy to download a copy of your stored data, update your communication preferences or submit a deletion request directly without needing to contact our team.
DATA HANDLING PRACTICES

Six Ways We Protect Your Data at satfair

From the moment you create an account to every PhonePe or Paytm deposit you make, we apply concrete technical and organisational measures to keep your data secure.

Encrypted Data Storage

All personal data — name, email, phone and payment references — is stored using AES-256 encryption at rest. Database access is restricted to authorised personnel and audited on a monthly basis by our internal security team.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections you visit most. You can review and withdraw cookie consent at any time through the cookie banner or your browser settings without affecting your account access.

Account Security Controls

Two-factor authentication is available for every account and we strongly encourage you to enable it. Failed login attempts above a threshold automatically lock the session and trigger an email alert to the address on your account.

Retention Periods

Transaction records, including UPI and Paytm references, are retained for the period required by applicable Indian financial regulations, after which they are securely deleted. Non-transactional data such as marketing preferences is deleted 12 months after you withdraw consent.

Third-Party Data Sharing

We share data only with payment processors (UPI, Paytm, PhonePe), fraud-detection partners and regulatory bodies where local law requires it. Each third party is bound by a data-processing agreement that prohibits them from using your data for their own purposes.

Requesting Changes to Your Data

Submit a correction or deletion request via email, live chat or the account settings panel. We verify your identity, action the change within 30 days and send you a written confirmation. Requests to correct inaccurate data are prioritised and typically completed within five working days.

Common Questions About Your Privacy Rights

The questions below cover the data rights queries we receive most often from India-based account holders — from how to download your data to what happens to your Paytm payment records if you close your account.

We collect your name, email address, mobile number, date of birth and the payment identifiers linked to UPI, Paytm or PhonePe accounts you use. Device and browser data is also logged for security and fraud-prevention purposes.

Log into your account, go to Settings → Privacy and select 'Download My Data'. We compile the file within 48 hours and send a secure download link to your registered email address. The file covers account details, transaction history and session logs.

Yes. Submit a deletion request via email or live chat. We will remove all non-mandatory data within 30 days. Transaction records tied to UPI or Paytm payments are kept only for the retention period required by Indian financial regulations, then permanently deleted.

We do not sell or share your personal data for third-party marketing. Data is shared only with payment processors like PhonePe and Paytm, fraud-screening partners and regulatory bodies where local law in India requires disclosure — nothing beyond that.

We use session cookies for login continuity and analytics cookies to understand lobby usage patterns. You can withdraw consent for non-essential cookies through the banner on our site or your browser settings at any time; this does not affect your ability to log in or make deposits.

We send an email notification to your registered address before any material change takes effect, describing what is changing and why. Continued use of your account after the stated effective date constitutes acceptance of the updated policy terms.

Reach our privacy desk by email or through the live-chat Privacy category. If you remain unsatisfied after our response, you may escalate to the relevant data-protection authority in India in accordance with applicable local law and your statutory rights.

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